Privacy Policy
Effective Date: 30 July 2026
1. Introduction
Axis Biomechanics Ltd ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or receive healthcare services from us.
Axis Biomechanics Clinic and Axis Biomechanics are trading names of Axis Biomechanics Ltd. Axis Biomechanics (Harley Street) and Axis Biomechanics (Hatton Garden) are the names used to identify our clinic locations for appointment booking. Throughout this Privacy Policy, references to "Axis Biomechanics", "Axis Biomechanics Clinic", "Axis Biomechanics (Harley Street)", "Axis Biomechanics (Hatton Garden)", "we", "our" and "us" mean Axis Biomechanics Ltd.
Axis Biomechanics Ltd is the Data Controller for the personal information collected through this website and during the provision of healthcare services.
If you have any questions about this Privacy Policy or how we process your personal information, please contact us at:
Email: info@axisbiomechanics.co.uk
2. Information We Collect
We may collect and process the following personal information:
Name
Date of birth
Postal address
Email address
Telephone number
Medical and health information relevant to your care
Appointment history
Payment and billing information
Communications between you and the clinic
3. Why We Collect Your Information
We collect and use your personal information to:
Provide healthcare assessment and treatment
Maintain accurate clinical records
Arrange and manage appointments
Communicate with you regarding your care
Process payments and issue invoices
Comply with legal, regulatory and professional obligations
Protect the safety and wellbeing of our patients
Operate and improve our services
4. Legal Basis for Processing
We process your personal information where it is necessary:
To provide healthcare services
To fulfil our contractual obligations
To comply with legal and regulatory requirements
For our legitimate interests in operating our clinic
Where we process special category health information, we do so in accordance with applicable UK data protection legislation.
5. How We Store and Protect Your Information
We store personal information securely using professional healthcare record systems, secure payment processing services and business communication platforms.
Appropriate technical and organisational measures are used to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to patient information is restricted to authorised persons who require it for the provision of healthcare or the operation of the clinic.
6. Sharing Your Information
We will never sell your personal information.
We may share information where necessary with:
Your GP or other healthcare professionals involved in your care (with your consent where appropriate)
Regulatory, legal or professional bodies where required by law
Trusted third-party service providers who assist us in delivering healthcare, managing appointments, processing payments, website hosting, website analytics, online advertising and maintaining our business systems.
Only the minimum information necessary will be shared.
7. Retention of Records
Clinical records are retained in accordance with applicable legal, regulatory and professional requirements.
Records will be securely destroyed when retention periods have expired and there is no lawful reason to retain them.
8. Your Rights
Subject to applicable law, you may have the right to:
Request access to your personal information
Request correction of inaccurate or incomplete information
Request restriction of processing in certain circumstances
Object to certain types of processing
Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise any of these rights, please contact:
Email: info@axisbiomechanics.co.uk
9. Online Booking
When booking an appointment online, the information you provide will be used to arrange and manage your appointment and any ongoing care.
By booking an appointment with Axis Biomechanics Clinic, you acknowledge that your personal information will be processed in accordance with this Privacy Policy.
10. Cookies
Our website uses cookies and similar technologies to help the website function correctly, improve security, understand how visitors use the website and support the delivery and measurement of our online advertising.
Cookies may be set by us or by trusted third-party service providers, including Squarespace, Google Analytics, Google Tag Manager, Google Ads and Cliniko, where applicable.
Some cookies are essential for the operation of the website and cannot be disabled. Other cookies, including analytics and advertising cookies, will only be used where you have provided your consent, where required by applicable law.
You can manage your cookie preferences using the cookie banner presented when you visit our website or by adjusting your browser settings. You can also change your cookie preferences at any time using the cookie preferences option available on our website.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The most recent version will always be available on this page.
Related clinic document :