Patient Feedback

Effective Date: 10 July 2026

1. Our Commitment

At Axis Biomechanics Ltd, we are committed to providing high-quality, patient-centred care. We welcome all feedback, whether positive or constructive, as it helps us continually improve our services and patient experience.

If something has not met your expectations, we encourage you to let us know so that we have the opportunity to understand your concerns and, wherever possible, resolve them promptly, fairly and professionally.

2. Positive Feedback

If you have had a positive experience with Axis Biomechanics Ltd, we would be delighted to hear from you.

If you have had a positive experience, we would be grateful if you chose to leave a review on one of our online review platforms. Your feedback helps other patients make informed decisions and helps us continue improving our service.

3. Suggestions for Improvement

We welcome suggestions about any aspect of our service, including:

• Booking and appointment experience

• Communication

• Clinic facilities

• Patient information

• Website usability

• Any other ideas that may improve the patient experience

Suggestions can be shared in person during your appointment or by emailing us at info@axisbiomechanics.co.uk.

Many improvements come directly from patient suggestions, and we appreciate the time taken to share them.

4. Raising a Concern

If you have a concern regarding your care or your experience with the clinic, we encourage you to contact us as soon as possible.

Many concerns can be resolved quickly through open discussion, and we are committed to listening carefully, investigating appropriately and responding fairly.

You can contact us at:

Email: info@axisbiomechanics.co.uk

Where appropriate, we may ask for further information so that we can fully understand and investigate your concern.

5. Formal Complaints

If your concern cannot be resolved informally, it will be managed through our formal complaints procedure.

We aim to:

• Acknowledge your complaint promptly.

• Investigate the matter fairly and objectively.

• Respond within a reasonable timeframe.

• Explain our findings and any action taken where appropriate.

Where appropriate, a complaint may be reviewed by an independent healthcare professional who has not been directly involved in your care.

6. Continuous Improvement

Patient feedback forms an important part of our commitment to continuous improvement.

Feedback is reviewed regularly to help us improve our services, patient experience and the quality of care we provide.

We appreciate every patient who takes the time to share their experience.